Frequently Asked Questions

We’re at #106 506 71 Ave SW, Calgary, AB T2V 4V4. We share our space with Botanical Point Acupuncture & Wellness.

Parking: free parking is available at the building, plus free 2-hour street parking and free parking across the street behind Denny’s.

We’re open Wednesday to Saturday, 10am to 6:30pm, by appointment only.

Yes! We want everyone to feel comfortable at Everglo.

• Getting in: there’s a ramp at the front entrance of the building, with accessible parking spots right beside it. We’re on the main floor.
• Treatment bed: our treatment bed lowers, and we’re happy to help you get on and off. It also reclines if lying flat is uncomfortable.
• Extra time: if you have mobility needs, we’ll add extra time to your appointment at no extra charge, so nothing feels rushed.
• Support people and service animals are always welcome.
• Intake forms: if it’s easier, you can fill out your intake form in person at your appointment.

Let us know what would make your visit more comfortable in the appointment notes when you book, on your intake form, or by emailing info@estyemilyyyc.com.

If it’s your first time with us, we recommend the New Client Facial. It includes time for a proper consultation and skin assessment, a facial customized to what your skin needs that day, and a simple plan for home care and future visits.

We generally recommend booking every 4 weeks. Depending on what we’re treating and which treatment you’re having, we may suggest coming in more or less often. We’ll build a plan with you at your appointment.

Treatments are not meant to be painful. You may experience some tingling or light stinging, depending on the treatment, but everything is designed to be comfortable and supportive of your skin.

You can book any of our treatments online through our booking page.

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

• Less than 24 hours’ notice: 100% of the appointment cost plus GST will be charged to the credit card on file.
• No-show without prior notice: 100% of the appointment cost plus GST will be charged to the credit card on file.

Repeat late cancellations will require a 50% deposit to book future appointments.

Cancellation and no-show fees are not covered by insurance and can’t be direct billed.

We greatly appreciate plenty of notice, as it helps us offer your spot to other clients who might be waiting for your appointment time!

Please let us know as soon as possible if you’re running late or can’t make it. If you arrive more than 15 minutes late, your treatment may need to be shortened so the next client isn’t delayed. If there isn’t enough time to treat you safely, your appointment will be treated as a late cancellation.

Your health and the health of our community come first, so if you’re feeling under the weather, reach out and we’ll reschedule your appointment to keep our treatment space safe for everyone.

We accept all major credit cards and debit, as well as Everglo gift cards.

Yes! Gift cards are available in our online shop and make a great gift for anyone who deserves a little self-care.

Yes! Refer a friend to Everglo and you’ll both get 10% off your next treatment. Your friend just needs to add your name to their intake form or mention it at their appointment.

Direct billing is available for massage therapy with Bambi, RMT. Learn more about massage at Everglo.

Most of our facials are safe during pregnancy and while breastfeeding. The exceptions are peels (including the Mandeliclear Peel), microneedling and SWiCH. The Skin Reset can include a gel peel, but it won’t be used if you’re pregnant or breastfeeding. Please let us know when you book so we can customize your treatment.

The Skin & Soul Facial is okay while you’re on antibiotics. For other facials, please wait 1 week after finishing antibiotics, and 2 weeks for the Mandeliclear Peel and microneedling.

We recommend booking a New Client Facial before your first microneedling treatment, so we can get to know your skin and make sure microneedling is the right fit. Learn more about microneedling.

The Mandeliclear Peel is for existing clients. If you’re new to Everglo, please start with the New Client Facial and we’ll let you know if a peel is a good fit for your skin.

Most clients begin to see positive changes within the first couple of weeks, though it varies based on your skin's concerns, homecare and lifestyle. Conditions like acne or pigmentation can take longer to see results. Consistency with treatments, the right skincare at home and daily sun protection all help you see results sooner.

Purging is possible, especially with acne-prone skin. Breakouts can already be forming beneath the surface, and treatments may bring them up more quickly. While it can be frustrating, it’s a normal part of the process for some clients.

Yes! Daily SPF is one of the most important steps for healthy skin, especially if you’re treating pigmentation. Without it, progress can be slowed or even reversed. We’re happy to help you find an SPF you love to wear.

Please let us know if you’re taking any oral acne medication, including but not limited to Accutane (isotretinoin).

• Facials: if you’ve taken Accutane or a similar medication within the last 6 months, we can still treat you, but your facial will focus on hydration and barrier repair.
• Dermaplaning, Hydrofacials, peels, microneedling, waxing, tinting and lamination: not available until 6 months after your last dose.

Yes. Please stop all retinoid products, prescription creams, exfoliating products (AHAs, BHAs and facial scrubs) and benzoyl peroxide 5 days before your facial, waxing, tinting or lamination, and 7 days before microneedling.

Tip: set a reminder in your phone, or watch for your 5-day reminder email or text from our booking system. You can turn notifications on in your Vagaro account. See our Treatment Care page for everything to know before your treatment.

Please wait at least 4 weeks after resurfacing treatments such as chemical peels, laser treatments, microneedling or other exfoliating treatments before your facial, and at least 2 weeks before waxing, tinting or lamination.

Please wait 2 weeks after Botox or filler before any facial treatment, or before waxing, tinting or lamination in the area that was treated.

If you wear contacts, we recommend removing them before facials, microneedling, brow lamination or lash tinting to avoid eye irritation.

Every treatment has its own pre- and post-care. You’ll find step-by-step instructions for each one on our Treatment Care page.

You have 14 days after receiving your item to request a return. Items must be unused, unopened, in their original packaging and in the same condition you received them, with a receipt or proof of purchase. To start a return, email us at info@estyemilyyyc.com. Customers are responsible for return shipping costs, and items sent back without first requesting a return will not be accepted. Sale items and gift cards can’t be returned.

Read our full return policy.

Please inspect your order when it arrives and contact us right away at info@estyemilyyyc.com if anything is defective, damaged or incorrect, so we can make it right.

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Once we’ve received and inspected your return, we’ll let you know if your refund was approved. Approved refunds go back to your original payment method within 10 business days. It can take some time for your bank to process the refund, so if more than 15 business days have passed since your return was approved, please email us at info@estyemilyyyc.com.